Zeemama Beauty Bliss – Refunds and Returns Policy
Effective Date: August 28, 2024
Thank you for shopping at zeemamabeautybliss.com. We strive to provide high-quality pedicure wash products, and customer satisfaction is important to us. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read carefully to understand how returns and refunds are handled.
1. General Information
Business Name: Zeemama Beauty Bliss
Website: zeemamabeautybliss.com
Business Address: 11 Shotunde Street, Iyana Ipaja, Lagos State, Nigeria
Email: [email protected]
2. Return Eligibility
We accept returns of our pedicure wash product only if the following conditions are met:
- The product must be unused, unopened, and undamaged.
- The product must be returned in its original packaging.
- Returns must be initiated within 7 days of the purchase date.
- A valid proof of purchase (receipt or order confirmation) is required.
3. How to Initiate a Return
If you wish to return your product, please follow the steps below:
- Contact Us:
Email us at [email protected] with your order details, including:- Order number
- Name
- Reason for the return
- Photo evidence (if the product is damaged)
- Await Confirmation:
We will review your request and, if eligible, provide you with return instructions. We will respond to all return inquiries within 2 business days. - Return the Product:
Once your return is approved, you will need to arrange for the product to be delivered to our return address: Zeemama Beauty Bliss,
11 Shotunde Street, Iyana Ipaja, Lagos State, Nigeria.Please note that customers are responsible for any delivery costs associated with returning the product.
4. Return Fees and Costs
- Return Arrangements: Customers are responsible for arranging and covering the cost of returning the product. We recommend using a reliable delivery service to ensure the product reaches us in good condition.
- No Restocking Fees: We do not charge restocking fees for returned items.
5. Refund Process
Once we receive the returned product and verify that it meets the return conditions, we will process your refund. Refunds are typically processed within 14 days of receiving the product. We will notify you via email once the refund has been initiated.
Refund Details:
- Refunds will be issued using the same payment method you used to make the original purchase.
- Delivery fees are non-refundable, unless the product was damaged or defective upon arrival.
If your return is not approved (e.g., if the product is damaged, used, or does not meet the return conditions), we will notify you by email, and no refund will be processed.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at [email protected] with:
- Your order details
- A description of the damage or defect
- Photos of the damaged product
We will arrange a replacement or refund at no additional cost to you, provided the damage is reported within 48 hours of delivery.
7. Non-Returnable Items
The following items are non-returnable:
- Products that have been used or opened.
- Products returned without original packaging or proof of purchase.
- Products returned after 7 days of purchase.
8. Delivery Areas
Our products are only available for delivery within Lagos State and its environs. Please note that returns must be sent back to our address in Lagos.
9. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team:
Zeemama Beauty Bliss
Email: [email protected]
Address: 11 Shotunde Street, Iyana Ipaja, Lagos State, Nigeria
We are here to help and aim to respond to all inquiries within 2 business days.
By purchasing from Zeemama Beauty Bliss, you agree to this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time. Any changes will be reflected on our website.